- Products may be returned for replacement or refund within 30 days of purchase.
After 30 days it is under manufacturer warranty if any exists. Manufacturer’s warranties vary by product category. Some products are not returnable if opened. Sealed Retail Boxed items are not returnable when opened.
All software is provided subject to the license agreement that is part of the package. The customer agrees that it will be bound by the license agreement once the package is opened or its seal is broken.
- Licenses, Digital Goods, Services, or non Physical Goods Such as Service Contracts or Agreements are not returnable.
- All replacements are shipped ground unless paid by the customer for faster a method. Premium Shipping charges are non-refundable.
- Physically damaged products are not returnable. Please notify the shipper immediately if you receive the damaged merchandise.
Product Damaged in Transit/ Shipping: If you receive a package/box that shows obvious signs of damage, please refuse the shipment/Package. The shipping carrier( ex. FedEx, UPS, DHL, or USPS) is responsible for these damages, not you. Upon opening the package, if you discover that the item was damaged during shipment, please contact the carrier immediately for an inspection. Then please contact 3B Tech Solutions and 3B Tech Solutions will file a claim.
If you received a damaged Package/Box, you must report it to 3B Tech Solutions within 2 Business Days. If you fail to report within 2 Business days, 3B Tech Solutions will not be responsible for the damage claims.
Defective/ DOA: If you received a defective/DOA item, a replacement will be shipped to you. For RMA claims of Dead on arrival product, a 50% RMA Fee will be issued if the product is found to be working.
- Do not attempt to send something other than what we sent you. All shipments and serial numbers are scanned and or video recorded prior to shipment.
Before you return a product, you must get an RMA (Return Merchandise Authorization) number from 3B Tech Solutions’s RMA department. Products returned without an RMA number are not considered as returns. 3B Tech Solutions must receive all incoming merchandise within 10 days otherwise RMA will be void.
- Restocking fee.
If the product is in New Condition -unopened original box 20% Restocking
If the product is in New Condition -opened the original box(Comes with all accessories) 30% Restocking
If the product is in New Condition -opened box(
missing box or any other accessories such as cable, brackets, etc…) 50% Restocking
If the order sent to processing and the Customer Cancelled the order… 30% Restocking
( will be charged based on the total amount of the order.)
If the product is in used condition, return for No-Needed anymore or similar reason up to 80% Restocking.
- The shipping cost will not be refunded. Tax will be refunded.
